The Company

I just wanted to write and say how impressed I am with not only the service and delivery but the item I purchased was absolutely amazing. I had heard the Miraclesuit Wait Cincher mentioned on tv and thought I'd give it a try because I am unhappy with my shape. I literally noticed a difference straight away and had my curves in the right places and my stomach looked 2 dress sizes smaller. Thankyou for this amazing product!

Client Testimonial - Miraclesuit Waist Cincher

I just wanted to write and thank you for the wonderful service which I have received from your London stores. I have recently had my wedding underwear fitted and my experience was great. I purchased a basque which needed altering but because of my tight timings I was concerned that it would not be done in time. I should never have worried! Your Knightsbridge store rushed it through for me and I received it back a week after having my fitting. Thanks you so much - it's service like this which restores my faith in customer service actually existing! I know I will feel very special on my wedding day and I know my new husband will love it too! Abigail

I just wanted to say a huge "Thank You" for your attention yesterday. Friendly and professional. At last I have underwear which is feminine (and the correct size). I have already recommended Rigby and Peller to other women and am now a confirmed client.

I'm a big fan of How to look good naked and I saw how wonderful Rigby and Peller looked on the programme. This made me come in for a fitting and to buy a bra that actually fits me.

I came to London yesterday for my appointment to be measured. After initial worries about would you have anything to fit me, would it awful, would it be all skinny people, would it be all young people, would I be out of place, Laura was fantastic and I came away wearing a completely size, which looked 1000 times better and with three gorgeous bras. I'm just creating my wish list now so I can drop a few hints for Christmas! I've told all my close friends where I was yesterday and one or two are interested but didn't have the courage to do it, so maybe I convince them to come down and I'll come too. Thanks again to Laura and everyone. See you again soon Gill

Dear Rigby & Peller and Cusotmer Representative - Laurie, I received my order! Thank you so very much for expediting and modifying my order. The box and wrapping presentation is beautiful. I was so excited that I had to try them on immediately. Please know that this set is the best fitting lingerie that I have ever worn. My presentation will be most beautiful.  :)  And, the craftsmanship is beautiful, exquisite, and extremely well made. I will be ordering again! I am also telling my friends and relatives about Rigby & Peller. Thank you for making me a very happy customer! Sincerely, Donna

Pass my appreciation and thanks on to Laurie, whom I think handled the whole issue very professionally. Thank you. Kind Regards, Nico

Dear LaurieCan I take this opportunity to thank you for all your correspondence.. I ordered from another lingerie specialist and their communication has been diabolical.. It has been nice to receive your emails every step of the way.. for that i am very grateful. Many thanks again,Lisa

Thanks for your very prompt and helpful response. In the future, I'll be sure to shop at Rigby and Peller again.  Mainly because of the great customer service I have received from you. Thanks a million!

Just wanted to let you know that my vouchers have arrived today safe & well! Thank you for your help in resolving the initial problem and for arranging the special delivery. I really am most impressed with the service I have received and will definitely shop with you again.

I am emailing you to say THANK YOU to Rigby & Peller for all their help when I came to your store down Conduit Street. I was able to choose my wedding lingerie in minutes and the fitting on the day was perfect and Gary was also pleased with the investment as he paid for it.

I won a Prima Donna bra and matching deep brief in your competition. I am e-mailing to tell you how thrilled I am with it, and also to say that charlotte who contacted and organised everything for me has a charming telephone manner and dealt with me very efficiently.

I just wanted to drop you a quick line to say how pleased I am with my recent order, the way the products were delivered and the care taken to send them and keep me informed was wonderful. I shop a lot on line as I work long hours the experience with Rigby & Peller has by far been the best of any shop I've ordered from.

Many thanks for your prompt response and excellent service- all goods arrived and as usual- I am delighted.

This morning I received my order, a Prima Donna bra and briefs. I just want to thank you so much for the possibility to order these bra's online. I already knew they were a perfect fit but I can't buy them were I live. I just want to let you know how satisfied I am with my purchase.

I would like to highlight the excellent service I received from Charlotte in your internet sales office today. She was extremely helpful and searched out the items needed to complete my order which is a Christmas present for my girlfriend. I believe she searched around and eventually got an item transferred in. Charlotte has now arranged for the order to be despatched tomorrow on a next day delivery which will mean I receive the item in time for Christmas. She has also arranged for all labelling to be removed from the package so my girlfriend does not see what it is when it is delivered. Superb service - very friendly, very professional and very helpful.

I must say, I've never had such prompt replies from any online service. Actually, I've never gotten such prompt replies from anyone's customer service. Congratulations! And I will most certainly visit your "shop" again and tell my friends. Thanks again!

I first visited your shop in Conduit Street about a year ago after a friend kindly bought me some vouchers. Like many other women I was wearing completely the wrong size despite being measure only a few weeks before. The member of staff that served me was excellent and I came away with two fabulous new bras. Since then I have recommended your shop to about 5 other friends and each one of them had pretty much the same experience. Most recently I advised a pregnant friend to visit your shop after she was measured elsewhere and purchased two bras which clearly did not fit. I just wanted to say that you are providing an exceptional service which is way beyond anything that is offered by the main department stores. Perhaps you should offer to train them in how to measure someone for a bra - I have yet to meet someone who has been given correct advice in one of these shops!

I have used you guys on several occasions (once when my wife was in Florida) and I have to say that the level of communication and service have been fantastic. Add to that the excellent range and quality of products and you have a real success on your hands. Tony

Thank you very much Charlotte, this is probably the best feedback I have received from a company trading on the internet, so I am very appreciative. Just wanted to say that I came up yesterday to your shop and had my fitting and to thank you and your staff for your consideration and professionalism. I was in the wrong size after all - now rectified. I was so impressed that I'm going to be bringing my Mum in and treat her too. Thanks again

I was served by Kate West at your store in Hans Road on 19th February. I plucked up courage whilst in London for a weekend break to go for a fitting. Her professional manner made me feel comfortable, without embarrassment and at ease. I left the store with three of the best fitting bras that I have ever owned! Thank you.

Hi, I have been your customer since I was 17 (now 33), with my first big pay-packet I went into your store (I was a badly paid nanny) and was told my bra was surprisingly one of the only fitting ones to enter, that said, it was a 30dd over shoulder boulder holder as my dad called them, (pointy, warmers) good fit or other wise. Wholly unsuitable for such a nice young lady. Never did it grace my boobs again, it had 'haddit'. Went swiftly in the bin in Harrods toilets, like a large wired shot. There it could stay. From then on I wore pretty, comfy, well manufactured Bras, and worth every penny I love to spend with you. I have never looked back. I still have a set bought when you first made your own, opera, I think..., loved the daisies on it. It came in a box with tissue paper like in films, I was made up. felt like a princess. Oh yes, and set me on fire if you like, but your bras and my washing machine get on like a house on fire. Never have wire issues. Sorry, but they are fine. I was told o

I went to your Knightsbridge shop last month and was so relieved that someone could find me two bras that don't dig in or cause bulging! Believe me, this is no mean feet!! My osteopath recommended you as I am large chested and I have found other bras so uncomfortable, I am going to come up next week and buy two more. I wore one of my old bras the other day and realised that it was so flimsy and uncomfortable, I felt as though I wasn't in it properly. Anyway, just wanted to say a massive `thank you` to the ladies in the store, I can't remember the ladies name that served me. Whilst there was quite a wait to be fitted I was in the changing room all of maybe five minutes because the lady new exactly what I needed. Well done!!

I came into your shop for the first time on Saturday with my sister, daughter and step-daughter to get our underwear for my wedding in June, I would just like to say what a wonderful experience it was, we had about an hour to wait (which was expected, I can understand why your so busy) and your staff couldn't have been more helpful, We left after our fitting with a smile on our faces, our under wear for my wedding and something very nice for my honeymoon. Thank you so much.

Just a note to say thank you for the excellent service on this, my first order! Very impressed by the gift packaging, too. My order was delivered today. The item was excellent and a great fit. Good service as always.

I was taken to your Conduit St. branch for the first time last week by 2 Shopping guides; they recommended I was looked after by Beatriz Coerdeiro. I was made to feel relaxed and Beatriz showed me how to wear a bra, and we tried on a selection of underwear which totally changed my posture and gave me a shapelier bust I didn't realize I had. I am now wearing tighter fitting tops that show off my bust. My thanks to your member of staff Beatriz Coerdeiro who has made me more confident in my appearance.

I am writing a small email to congratulate Rigby & Peller on the quality of your customer service. While in London looking for a present for my wife (she talks very highly of your store and products), I decided to have a look around in your store (after many hours of window shopping), for something unique. Though being a male, at first I felt extremely uncomfortable until I was approached by one of your staff be the name of I think Mobeena (I apologies if I have spelt her name in correctly). First she was extremely helpful in making me forget that I was a male in a women's world! Secondly she was so very helpful in showing me a collection of items that were not too OTT and items that made my wife feel extremely happy. I would like again to thank your member of staff and Rigby & Peller for the quality of training you have given to your staff, I look forward to shopping in your store again (I am shopping from you internet site at the moment), I will also recommend your store to many of my friends wh

hi just a note to say a big thank you to the lady who served me at your Knightsbridge store, being an ordinary mum of three who works part time I was rather nervous before I actually got to the store especially in its grand surroundings!! But I was made feel comfortable and I am now the proud owner of two beautiful and well fitting bras. Many thanks I will be back again.

Dear Sirs Just a note to say how pleased I am with the service provided by Katherine Calvert in the Internet Department. She has been extremely helpful, and has dealt with my enquiry promptly and in a very professional, courteous manner. Please pass on my thanks to her for making shopping on line with Rigby & Peller such a positive and painless experience!

I received my first order placed through you at the end of last week, and I am totally thrilled. Everything was perfect - the customer service, the packaging, my items AAAND the fit. Just wanted to say thanks, and look forward to the fall collection and my next order!

Dear Sir - I wanted to drop a line and say how pleased and grateful I was with the lovely staff at your Hans Street store. I visited the shop on Saturday 16th July and was taken unwell, the Manageress was lovely and let me use the facilities - thank you again I will be returning.

I just wanted to say that your customer service is as fabulous as your lingerie - Charlotte has been looking after me with regard to a delayed, adjusted and increased order, and has been wonderfully efficient and thoughtful throughout. As my grandmother (also a customer of yours) would say, "give the girl a cream bun!" The combination of beautiful underwear and old-fashioned service is hard to beat - I can't imagine going anywhere else, the days of chain-store underpinnings are long gone. And thank you also for stocking larger sizes, it is lovely to have a choice of styles to choose from - a new experience for someone who has always looked longingly at pretty things for tiny girls en route to the "tent and be grateful" section previously reserved for the more voluptuous!

I just wanted to thank you so much for making me feel so comfortable!!! Last Thursday, 21 April, I had an appointment at your Conduit Street Store at 11.30 am. I was seen absolutely on time, which was wonderful as I had had a 2 hour train journey to London. Your staff were extremely friendly. I was seen by Pam Brooks and she was so patient, returning with several selections of bras whilst I made my final choice of 3. I arrived in a 36A and left with 2 x 34C and 1 x 34D - oh dear! However, I now know better. Again, thank you, particularly to Pam. My visit was a birthday treat, one I will very definitely recommend to friends.

Dear Sir or Madam I visited your Hans road shop in Knightsbridge on Saturday 30/4/2005. I must say I was very nervous as it was my first time using your shop. I did not have to wait very long although the shop was very busy, I was served by a very nice assistant who was very efficient and soon sorted me out. I came away with 3 bras and at last some comfort of being correctly fitted. When I next visit London I will not hesitate to come visit again, just wanted to say thank you to you at Rigby & Peller.

I am writing to tell you that the order has arrived and all is very well! Thank you very much for all your help over the last few months, you have been great. If I decide to treat my other half to more lingerie in the future I shall definitely check out the Rigby & Peller site first. Thanks again

Thank you. My order has just been delivered and I am thrilled. When I lived in Sussex I would buy from your shop in Knightsbridge. Not only would I travel home with the knowledge that I had purchased a most comfortable bra but I also had the thrill of your bag proudly held in my hand. I am delighted that the experience has continued and the presentation of web order products still merits your special attention. Thank you. May it always be so.

Just a quick note to say that I believe your online ordering practice is among the best in the business. A happy customer.

To whom it may concern I am writing to tell you how happy I was with a particular member of your staff. Please forgive me for the long delay with this email but I have been away on holiday for several weeks. Back in the beginning of January, I was having severe problems with a 3 bras I was after for my daughter's birthday. After 5 unsuccessful attempts of calling and growing very impatient, I eventually had the pleasure of speaking to a lovely young lady, Laurie Edwards. Laurie provided me with a astounding customer service and allocated me with what I needed. She called when promised on three occasions and sent me a lovely note together with my bras immediately. We spoke for a while also about my recent mastectomy and listened and advised very maturely. She was very sensitive and caring towards my story. What a credit to your company! Nowadays it's hard to find such helpful and willing customer service. I also recognise the importance of crediting a company with helpful me