As we pride ourselves on our customer service, it always pleases us to hear
from our happy customers.
We receive many complimentary emails and letters from customers and would like
to share some of these with you.
I just wanted to write and thank you for the wonderful service which I have received from your London stores. I have recently had my wedding underwear fitted and my experience was great. I purchased a basque which needed altering but because of my tight timings I was concerned that it would not be done in time. I should never have worried! Your Knightsbridge store rushed it through for me and I received it back a week after having my fitting.
Thanks you so much - it's service like this which restores my faith in customer service actually existing! I know I will feel very special on my wedding day and I know my new husband will love it too!
Abigail
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I just wanted to say a huge "Thank You" for your attention yesterday. Friendly and professional. At last I have underwear which is feminine (and the correct size). I have already recommended Rigby and Peller to other women and am now a confirmed client.
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I'm a big fan of How to look good naked and I saw how wonderful Rigby and Peller looked on the programme. This made me come in for a fitting and to buy a bra that actually fits me.
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I came to London yesterday for my appointment to be measured. After initial worries about would you have anything to fit me, would it awful, would it be all skinny people, would it be all young people, would I be out of place, Laura was fantastic and I came away wearing a completely size, which looked 1000 times better and with three gorgeous bras. I'm just creating my wish list now so I can drop a few hints for Christmas! I've told all my close friends where I was yesterday and one or two are interested but didn't have the courage to do it, so maybe I convince them to come down and I'll come too.
Thanks again to Laura and everyone. See you again soon
Gill
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Dear Rigby & Peller and Cusotmer Representative - Laurie,
I received my order! Thank you so very much for expediting and modifying my order. The box and wrapping presentation is beautiful. I was so excited that I had to try them on immediately. Please know that this set is the best fitting lingerie that I have ever worn. My presentation will be most beautiful. :) And, the craftsmanship is beautiful, exquisite, and extremely well made. I will be ordering again! I am also telling my friends and relatives about Rigby & Peller. Thank you for making me a very happy customer!
Sincerely,
Donna
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Pass my appreciation and thanks on to Laurie, whom I think handled the whole issue very professionally. Thank you.
Kind Regards,
Nico
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Dear Laurie
Can I take this opportunity to thank you for all your correspondence.. I ordered from another lingerie specialist and their communication has been diabolical.. It has been nice to receive your emails every step of the way.. for that i am very grateful.
Many thanks again,
Lisa
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Thanks for your very prompt and helpful response. In the future, I'll be sure to shop at Rigby and Peller again. Mainly because of the great customer service I have received from you. Thanks a million!
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