As we pride ourselves on our customer service, it always pleases us to hear
from our happy customers.
We receive many complimentary emails and letters from customers and would like
to share some of these with you.
I was taken to your Conduit St. branch for the first time last week by 2 Shopping guides; they recommended I was looked after by Beatriz Coerdeiro. I was made to feel relaxed and Beatriz showed me how to wear a bra, and we tried on a selection of underwear which totally changed my posture and gave me a shapelier bust I didn't realize I had. I am now wearing tighter fitting tops that show off my bust.
My thanks to your member of staff Beatriz Coerdeiro who has made me more confident in my appearance.
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I am writing a small email to congratulate Rigby & Peller on the quality of your customer service. While in London looking for a present for my wife (she talks very highly of your store and products), I decided to have a look around in your store (after many hours of window shopping), for something unique. Though being a male, at first I felt extremely uncomfortable until I was approached by one of your staff be the name of I think Mobeena (I apologies if I have spelt her name in correctly). First she was extremely helpful in making me forget that I was a male in a women's world! Secondly she was so very helpful in showing me a collection of items that were not too OTT and items that made my wife feel extremely happy.
I would like again to thank your member of staff and Rigby & Peller for the quality of training you have given to your staff, I look forward to shopping in your store again (I am shopping from you internet site at the moment), I will also recommend your store to many of my friends who, when looking for some inspiration to pop into you store (I also understand why the queen has give a royal approval!)
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hi just a note to say a big thank you to the lady who served me at your Knightsbridge store, being an ordinary mum of three who works part time I was rather nervous before I actually got to the store especially in its grand surroundings!! But I was made feel comfortable and I am now the proud owner of two beautiful and well fitting bras.
Many thanks I will be back again.
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Dear Sirs
Just a note to say how pleased I am with the service provided by Katherine Calvert in the Internet Department. She has been extremely helpful, and has dealt with my enquiry promptly and in a very professional, courteous manner.
Please pass on my thanks to her for making shopping on line with Rigby & Peller such a positive and painless experience!
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I received my first order placed through you at the end of last week, and I am totally thrilled. Everything was perfect - the customer service, the packaging, my items AAAND the fit.
Just wanted to say thanks, and look forward to the fall collection and my next order!
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Dear Sir - I wanted to drop a line and say how pleased and grateful I was with the lovely staff at your Hans Street store. I visited the shop on Saturday 16th July and was taken unwell, the Manageress was lovely and let me use the facilities - thank you again I will be returning.
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I just wanted to say that your customer service is as fabulous as your lingerie - Charlotte has been looking after me with regard to a delayed, adjusted and increased order, and has been wonderfully efficient and thoughtful throughout. As my grandmother (also a customer of yours) would say, "give the girl a cream bun!"
The combination of beautiful underwear and old-fashioned service is hard to beat - I can't imagine going anywhere else, the days of chain-store underpinnings are long gone. And thank you also for stocking larger sizes, it is lovely to have a choice of styles to choose from - a new experience for someone who has always looked longingly at pretty things for tiny girls en route to the "tent and be grateful" section previously reserved for the more voluptuous!
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I just wanted to thank you so much for making me feel so comfortable!!!
Last Thursday, 21 April, I had an appointment at your Conduit Street Store at 11.30 am. I was seen absolutely on time, which was wonderful as I had had a 2 hour train journey to London. Your staff were extremely friendly.
I was seen by Pam Brooks and she was so patient, returning with several selections of bras whilst I made my final choice of 3.
I arrived in a 36A and left with 2 x 34C and 1 x 34D - oh dear! However, I now know better.
Again, thank you, particularly to Pam. My visit was a birthday treat, one I will very definitely recommend to friends.
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