What payment methods does Rigby & Peller accept?
Rigby & Peller accept all major credit and debit cards
including
Unfortunately we cannot accept personal cheques, Money Orders, or Pay Pal.
Is it safe to use my credit or debit card online at Rigby &
Peller?
To help ensure that your shopping experience is safe, simple
and secure, Rigby & Peller uses the industry standard Secure Socket Layer
(SSL) technology. This encrypts and protects the critically sensitive details
you send us over the internet including your name, address and credit card
details. This encryption ensures that nobody can read the information being
sent between your pc and our website.
SSL technology not only encrypts information, it also assures
your browser that your data is being sent to the correct and secure computer
server and it also checks the data being transferred to ensure that it has not
been altered in any way.
When you enter an SSL enabled area of the site you will see a
padlock at the bottom of your browser. This means that the information you
enter here is protected.
SSL technology makes online purchasing secure, however if you
are not happy to place your order online you can call 0845 076 5545
option 3 between the hours 9:00am and 17:00GMT Monday to Friday.
How will I know you received my underwear order?
Rigby & Peller will send you a confirmation email
acknowledging receipt of your order.
Are there other ways to order besides ordering online?
Yes. You can call 0845 076 5545 option 3
between the hours 9:00am and 17:00GMT Monday to Friday and place your order by
telephone.
How quickly will my order arrive?
We aim to dispatch all items held in stock placed on the
internet within 48 hours.
If we do not have the item you have ordered in stock, we will
place an order with the relevant manufacturer. You will then be informed that
the item is out of stock and you should receive your order within 14 working
days. If for any reason we experience delays in getting your item from the
manufacturer, we will endeavour to keep you informed of the status of your
order on a regular basis.
My order has not arrived what should I do?
Very occasionally, packages do get lost in transit. If this
happens and the error can be traced to us we will replace your order at no
charge to you. However, if your package has been delivered to and signed for at
the specified delivery address, Rigby & Peller cannot be held responsible
and will not replace the items.
How much do you charge for shipping?
Delivery to all UK addresses is £3.50, delivery to all European
countries is £7.50 and delivery to the rest of the world costs
£20.00. Free deliver for all orders over £200 (within the UK).
Delivery times within the UK & Europe are approximately 5-7
working days, the rest of the world including US & Australia takes
approximately 10-14 days.
UK packages are all sent by First Class Royal Mail deliveries
to the rest of the world are sent by Parcel force.
Please note that with all international orders we cannot be
held responsible for any duties/taxes that you may incur when you receive you
package.
Once you have selected your purchases, delivery charges are
automatically calculated and displayed on the checkout page.
Is my package insured?
Not as standard but this can be arranged as an optional extra
and at an additional cost to you.