Terms & Conditions

Rigby & Peller Promise

Rigby & Peller offer you a 100% guarantee that if you are in any way dissatisfied with the goods that you have purchased, we will exchange them or give a full refund for returns received within 14 days. Please note: all return postage charges are to be met by the customer, unless returning item due to a fault. This does not affect your statutory rights.

Unfortunately we cannot offer this guarantee on goods that have been worn, unless the product is found to be faulty. For hygiene reasons we cannot accept returned garments that have a gusset.

Please note that corsets can only be returned in perfect condition. All corsets should be tried over a vest to avoid marking.

If you wish to return items please return them to the address below with the following information;

Full Name.
Web Order Number.
Reason for return.
Would you like a refund or replacement?

We will contact you as soon as we receive your returned items to let you know when the refund is processed or when the new goods have been despatched.

We recommend that items being returned be sent via insured, trackable delivery for your protection. Please return your items to:

WEBSITE RETURNS
Rigby & Peller Ltd
Unit 5 Portal West Business Centre
6 Portal way
London
W3 6RU

Please note that items bought via our website can only be returned to the Website Department and not to any of the Rigby & Peller stores.

We will endeavour to resolve all queries within a maximum of 2 working days.

VAT Refunds + B.F.P.O

The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To ensure receiving VAT refund under B.F.P.O. status, please enclose your 'certificate of entitlement' with each order. VAT Free shopping is available through our shops for non EEC residents. B.F.P.O. orders take from 5 working days to process. All VAT orders are processed at full UK rate, with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting. Amex cards excluded.

Rigby & Peller Complaints Procedure

At Rigby & Peller we do pride ourselves on our customer service and endeavour to ensure that our customers are satisfied with the service they receive.

If however, for any reason, you feel you have been treated unfairly or that your shopping experience was unsatisfactory please contact us immediately so that we can try to help you.

Please write to:

Web Customer Service Department
Rigby & Peller Ltd
Unit 5 Portal West
Portal way
Gypsy corner
London
W3 6RU

Tel. 0845 076 5545 | Fax. 020 8896 6668

Or you can reach us by emailing enquiries@rigbyandpeller.com we will endeavour to resolve all queries within a maximum of 2 working days.

If your complaint is not related to the website, please fill in the contact form provided on the "contact us" page and email the relevant department.

Privacy & Security

Rigby & Peller would like to reassure you of the following:

Our store software encrypts all of your details; name, address, card numbers etc, so that it cannot be read whilst in transit over the internet, keeping your details safe from internet fraud. We will not debit your card until the day your goods are dispatched.

All customer records are private, confidential and secure. We will not pass your details onto any third parties, other than our promotional partners with your consent.

Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: enquiries@rigbyandpeller.com.

For all queries relating to privacy of data held by us please email: enquiries@rigbyandpeller.com

Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you targeted mailings from Rigby & Peller our registration process allows you to select what information you would like to receive from us and you can modify this by emailing us at enquiries@rigbyandpeller.com or by calling 0845 076 5545 or you can modify it yourself via our web site personal profile tool.

Information We Collect & How It's Used:

Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.

Cookies: Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website. Cookies let us personalise your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. Rigbyandpeller.com does not use cookies to gather any personal information.

Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to rigbyandpeller.com.

Other Information We Collect: When you purchase a product on rigbyandpeller.com, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.

Rigby & Peller collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates.

About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping: We use Thawte as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while travelling the Internet.

Disclosure of Information Policy: We never make your e-mail address available to any other company or organisation without your permission.

Delivery Rates

Delivery via Rigby & Peller: (subject to availability of stock) Delivery to all UK addresses is £3.50, delivery to all European countries is £7.50 and delivery to the rest of the world costs £20.00.

Rigby & Peller offer Free Delivery for UK orders over £200.

Delivery times within the UK & Europe are approximately 5-7 working days, the rest of the world including US & Australia takes approximately 10-14 days.

UK packages are all sent by First Class Royal Mail deliveries to the rest of the world are sent by Parcel force.

Please note that with all international orders we cannot be held responsible for any duties/taxes that you may incur when you receive you package.

Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page.

Term & Conditions

By ordering products from Rigby & Peller by phone, website or in the stores, you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you should not place an order with us.

Legal Statement

This web site was created and is served from the U.K, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

All content included on this site including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of Rigby & Peller Ltd. No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Rigby & Peller (or in the case of the Trademarks not owned by Rigby & Peller, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited.

Use of the Rigby & Peller Website

Rigby & Peller provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site.

Payment

Full payment for your order will be taken at the point of order.

Our Contract

Rigby & Peller's acceptance of your order commences when your order is despatched. At this point the purchase contract starts you will be sent a despatch confirmation by email.