Dispatch & Delivery

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Delivery costs

£3.50 Standard Delivery.


Delivery time

Standard: 3 - 4 working days (up to 5 days for the Scottish highlands)

Delivery destinations

UK Mainland

Delivery to the Channel Islands not available

Delivery to home address

Number of attempts: 2  

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Delivery to business address

DPD Delivery:

Number of attempts: 2

After the first unsuccessful delivery attempt, DPD will make a second delivery attempt the following working day. After two unsuccessful delivery attempts, your parcel will be automatic redirected to the nearest DPD parcelshop.

Delivery days

Monday - Friday

 

Parcel delivery to neighbours

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Alternative delivery location

Alternative place of delivery (chosen by consignee via Predict or after first attempt when available)

- Pickup parcelshop

- Neighbour

- Safe place

Email service for parcel delivery

Flexible delivery with Predict.

DPD will always inform you of our delivery day by text message or email an will tell you the name of the DPD driver, as well as the position in their delivery queue.

Is the day inconvenient for you? If so, you can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or go to the depot to pick it up.

DPD will send you another message on the delivery day, with an expected one hour time-slot.

Will DPD inform me of the delivery day?

DPD will always inform you of their delivery day by text message or email. Is the day inconvenient for you? If so, you can postpone your delivery. DPD will send you another message on the delivery day, with an expected one hour time-slot.

Notification card

Not at home when the DPD driver comes? You can select a redelivery option on the DPD website.

Enter your reference number and postcode on the DPD website to see where the driver left your 'sorry we missed you' card, and then select the redelivery or collect option you'd prefer.

You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or go to the depot to pick it up.

At www.dpd.co.uk you can check the status of your parcel and find out more about DPD Pickup parcelshops, including locations and opening hours.

DPD Contact Details

Local Customer Service contact: Tel +08445 560 560 or 0121 275 0500
http://www.dpd.co.uk/forms/customer-service-enquiries-general.jsp

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Delivery to home address

UPS Delivery:

Number of attempts: 1

If you are not home when the first delivery attempt is made your parcel will be taken to the nearest UPS Access Point™ for you to collect. The driver will leave a UPS InfoNotice® with details of where your parcel has been taken. Most UPS Access Point™ Locations are open late in the evenings and at weekends to make it easy for you to collect. Please take your UPS InfoNotice® with you to collect your parcel. If you would prefer for your parcel to be redelivered to a different address or at a time that is more convenient for you, you can call UPS Customer Service on 03457 877 877 and select Option 4. You will then need to enter your 12 digit UPS InfoNotice® number to arrange redelivery. Alternatively, you can contact the Rigby & Peller Team on 0207 078 3777 or info@rigbyandpeller.com and we will arrange redelivery for you. It may take up to 48 hours for your parcel to be redelivered.

Accepted forms of ID: Drivers licence, passport, foreign, national or military ID.

Delivery to business address

UPS Delivery:

Number of attempts: 3

After the first unsuccessful delivery attempt, UPS will make a second and third delivery attempt the following days. After three unsuccessful delivery attempts, your parcel with be automatically returned to Rigby & Peller – it will not be dropped to a UPS Access Point™ . Time between attempts: 24-48 hours.

Delivery days

Monday - Friday

 

Parcel delivery to neighbours

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Alternative delivery location

UPS Access Point™ – after first unsuccessful delivery attempt to a residential address (see above)

 

Email service for parcel delivery

You will receive an email with the delivery information. This email contains the UPS tracking number and the link to track the status of your parcel.

Notification card

Your package will be delivered by UPS. If they are unable to deliver to the address originally specified, the delivery driver will leave a notification card. The card will give information on whether your parcel was left with a neighbour or returned to a UPS Access Point™ .

UPS Contact Details

Customer Service: 03457 877 877 (local rates will apply and mobile phone charges may vary)
Email: custsvcgben@ups.com.


VDV-DE:/static pages/Paketabholung.gif  PARCEL PICK UP

Duration of storage

DPD delivery: 7 calendar days

UPS delivery: 10 calendar days

 

Place of storage

DPD Delivery: DPD Pickup

UPS Delivery: UPS Access Point™

 

Opening times Access Point

Dependent upon location up to 24/7

 

Number of Access Points

Customers can pick up their parcel from one of over 2,500 locations throughout the UK.

 

Find Access Point


VDV-DE:/static pages/Paketabholung.gif  RETURNS

Costs when returning

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DPD parcel return

FREE

Please attach the label on the box and drop this off at the Pickup parcelshop.
A We kindly request you to wrap your parcel as well as possible.
B Make sure that the label is well-attached on the box.
C Let the Pickup parcelshop place a stamp and a signature, this is your proof of shipment.
D Please find your Pickup parcelshop on http://www.pickup.fr/pudo/finder.sls

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UPS Parcel return

FREE

Our delivery partner is UPS: First delivery attempt will be made to the address mentioned as delivery address during the registration process.

IMPORTANT: First delivery attempt will be most successful if you choose a delivery address where a person is available to sign upon receipt.

This website delivers only within the UK Mainland, to a UK shipping addresses. 
We regret that we cannot deliver to the Channel Islands or International destinations.

We do not deliver online orders at our boutiques. 

Please refer to the respective product page for availability.

Your order is usually dispatched in our standard packing: Each item is packed in its own protective box and then in a master carton. If you would like your order packed in a luxury gift box, you can specify this at checkout.

For the delivery by standard packaging within the UK we charge £3.50 per order. For orders over £150 delivery is free. For delivery with luxury gift packaging within the UK we charge £10.00 per order. For orders over £200 we deliver free with luxury gift packaging within the UK.

VALUE OF ORDER

DELIVERY COSTS

STANDARD PACKAGING

LUXURY GIFT PACKAGING

EXPRESS (MOMENTARILY UNAVAILABLE)

Less than £150

£3.50

FREE

£10.00

£12.50

£150 and over

FREE

FREE

£10.00

£12.50

£200 and over

FREE

FREE

FREE

£12.50