Dispatch & Delivery

Frequently Asked Questions about Coronavirus (COVID-19)

The wellbeing of our clients and employees are our highest priority. 
We are carefully following the development of the global impact of the Coronavirus (COVID-19).

Thank you for being such an important part of our Rigby & Peller family. 
Please stay safe and take care of yourselves and your loved ones. 

We've listed all up to date information regarding the delivery of our orders:

  • Will I still receive my order?
    • Yes, DPD will still deliver parcels as usual. They will be following the guidelines issued by the government and will take hygiene measures to prevent further spreading of the virus. 

  • How will my order be delivered? 
    • With immediate effect, DPD will no longer ask customers to sign their handheld units and instead the drivers will sign on the customers’ behalf. They will record the consignee’s name and insert a “Delivered on Authority” message in the signature section of the unit.
    • This new process will still give you full track and trace functionality, so that you will always know the exact location of your parcel.

  • Can the virus be spread via packaging materials?
    • No, the virus cannot be transmitted via packaging. DPD will be delivering parcels to our customers as usual.

  • What if I arranged to have my order delivered at work, which is now closed?
    • If you have placed your order very recently, contact our Customer Service department (at info@rigbyandpeller.com or 0207 078 3777). We will try to have it delivered to another address. If this is not possible, your parcel will be returned to us. You will be reimbursed within three weeks. If you wish, you can reorder your product using a different delivery address.

  • Can I still return my order?
    • At the moment DPD doesn't collect returnpackages at their DPD Parcel Shops. Please contact our Customer Service to find a solution for your returns at info@rigbyandpeller.com stating your order number, your name, and the products you wish to return. 
    • Standard return procedure: you can return your order provided that returned items are unwashed, unworn, and unaltered in any way. Items must be in their original condition with the tags attached.
    • Please note that items purchased in-store should be returned to the store of purchase. It is currently not possible to process these purchases from our central warehouse.

  • I missed two delivery attempts by DPD. What will happen now?
    • If you are not at home at the time of your delivery, DPD will make a second delivery attempt the following working day. After two unsuccessful delivery attempts, your parcel will be automatically redirected to the nearest DPD Parcel Shop. Alternatively, you can visit the DPD website to arrange a redelivery, for which you will need to state the reference number on the “Sorry we missed you” card.




We will process your order directly after placement, and hand it over to DPD afterwards. Delivery days are from Monday to Friday. You will receive a Shipping Confirmation email with the link to your DPD tracking information.

Shipping destination: UK mainland (delivery to Channel Islands, Northern Ireland & Isle of Man not available)
Processing: 1 working day
Delivery: 2-3 working days
Total time: 3-4 working days


Shipping Costs

VALUE OF ORDER

DELIVERY COSTS

STANDARD PACKAGING

LUXURY GIFT PACKAGING

Less than £150

£3.50

FREE

£10.00

£150 and over

FREE

FREE

£10.00

£200 and over

FREE

FREE

FREE

Delivery attempts
If you are not at home at the time of your delivery, DPD will make a second delivery attempt the following working day. After two unsuccessful delivery attempts, your parcel will be automatically redirected to the nearest DPD parcelshop. Alternatively, you can visit the DPD website to arrange a redelivery, the reference number on the “sorry we missed you” card will be needed for this service.