Welcome to our Customer Services

We value all customer feedback and love hearing from our customers. Your opinions matter to us and if you would like to offer your comments we would be only too happy to listen to them.

If you would like to get in contact with one of our Customer Service advisers, please feel free to call or send us an e-mail. If you would like to talk to someone in our stores, please call the store directly: you can find store phone numbers or e-mail address in our Stores section on this website.


For any question or problem you may encounter in using this website, your order, your shipment, your return or refund, please take a look at our Frequently Asked Question (FAQ) section first. For all other enquiries, please feel free to contact our Customer Service Department: one of our advisers will reply your query within 24 hours from the next working day.

Our Customer Service Team can be reached Monday to Friday:

Email us: info@rigbyandpeller.com

Call us:

For online order queries please dial: 0207 078 3777

Monday-Friday 8:00 – 15:00 (excl. Bank Holidays)

- Select Option 1 if you have placed an order, are trying to order online or have a question about our Website.
- Select Option 2 if you require information regarding our UK retail stores.

For general queries and to contact our Head Office please dial: 0845 076 5545

Monday-Friday 9:00 – 17:00 (excl. Bank Holidays)

You can also contact our UK boutiques on the boutique page


Chat with us: Please feel free to use our live chat or leave us a message on the chat and a member of our Customer Care team will get back to you as soon as possible.