Welcome to Customer Services

Welcome to our Customer Service Department


We value all customer feedback and love hearing from our customers.  Your opinions matter to us and if you would like to offer your comments we would be only too happy to listen to them.


If you would like to get in contact with one of our Customer Service agents, please feel free to call or send us an e-mail.  If you would like to talk to someone in our stores, please call the store directly: you can find store phone numbers or e-mail address in our Stores section on this website.


We have grouped various information that you might find useful under following sections:



Styling Sessions

Size Finder

Online Payments

Dispatch & Delivery

Tracking Your Order

Returns & Refunds

Product Care

Terms & Conditions




For any question or problem you may encounter in using this website, your order, your shipment, your return or refund, please take a look at our Frequently Asked Question (FAQ) section first.  For all other enquiries, please feel free to contact our Customer Service Department: one of our advisers will reply your query within 24 hours from the next working day.

Our Customer Service Team can be reached Monday to Friday:


Monday-Thursday                           9:00 – 17:00

Friday                                                   9:00 – 16:00

Email us:  rigbyandpeller@vandevelde.eu

Call us:     (0211) 542 813 01TBC