Shipping & Delivery

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Delivery costs

$10 for Standard Delivery. Free for orders over $100

VALUE OF ORDER

DELIVERY COSTS

STANDARD PACKAGING

LUXURY GIFT PACKAGING

Less than $100

$10

FREE

$15

$100 and over

FREE

FREE

$15

$200 and over

FREE

FREE

FREE

Delivery time

Rigby & Peller’s normal shipping time is 4 – 6 business days. Please expect a longer shipping time frame during sales and holiday periods.

Delivery destinations

Rigby & Peller only ships to the continental United States, Alaska, and Hawaii. Please note that we do not deliver to P.O. Boxes, only to individuals or businesses with an individual contact name. If you are shipping to a US territory or military base, please contact Customer Service to arrange alternative shipping options.

Delivery to home address

Number of attempts: 1

If you are not home when the first UPS delivery attempt is made, you will receive a UPS InfoNotice® with further details on how to receive your package. Please follow the instructions on the InfoNotice® to reschedule delivery. You can also call UPS Customer Service at 1-800-742-5877 and say ‘delivery options’. You will then need to enter your 12-digit UPS InfoNotice® number to arrange redelivery.

Delivery to business address

Number of attempts: 3

After the first unsuccessful delivery attempt to a business address, UPS will make second and third attempts the following days. After three unsuccessful delivery attempts, your parcel with be automatically returned to Rigby & Peller – it will not be dropped to a UPS location.

Delivery days

Monday - Friday

Email service for package delivery

You will receive a Shipping Confirmation email that includes your delivery invoice and link to the UPS tracking information

UPS Contact Details

Customer Service:
1-800-742-5877
(1-800-PICK-UPS®)
(ocal rates will apply and mobile phone charges may vary)
Email: customer.service@ups.com


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Duration of storage

10 calendar days

Place of storage

UPS Access Point™

Opening times Access Point

Dependent upon location up to 24/7

Number of Access Points

Over 3000

Find Access Point


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Costs when returning

Free

Our delivery partner is UPS: First delivery attempt will be made to the address mentioned as delivery address during the registration process.

IMPORTANT: First delivery attempt will be most successful if you choose a delivery address where a person is available to sign upon receipt.

This website delivers only within the continental US, Alaska & Hawaii, to a US shipping addresses.
We regret that we cannot deliver to International destinations.

We do not deliver online orders at our boutiques.

Please refer to the respective product page for availability.

Your order is usually dispatched in our standard packing: Each item is packed in its own protective box and then in a master carton. If you would like your order packed in a luxury gift box, you can specify this at checkout.

For the delivery by standard packaging within the US we charge $10.00 per order. For orders over $100 delivery is free. For delivery with luxury gift packaging within the US we charge $15.00 per order. For orders over $200 we deliver free with luxury gift packaging within the US.