Shipping & Delivery

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Delivery costs

$10 for Standard Delivery. Free for orders over $100

VALUE OF ORDER

DELIVERY COSTS

STANDARD PACKAGING

LUXURY GIFT PACKAGING

Less than $100

$10

FREE

$15

$100 and over

FREE

FREE

$15

$200 and over

FREE

FREE

FREE

Delivery time

Rigby & Peller’s normal shipping time is 4 – 6 business days. Please expect a longer shipping time frame during sales and holiday periods.

Delivery destinations

Rigby & Peller only ships to the continental United States, Alaska, and Hawaii. Please note that we do not deliver to P.O. Boxes, only to individuals or businesses with an individual contact name. If you are shipping to a US territory or military base, please contact Customer Service to arrange alternative shipping options.

Delivery to home address

Number of attempts: 1

If you are not home when the first UPS delivery attempt is made, you will receive a UPS InfoNotice® with further details on how to receive your package. Please follow the instructions on the InfoNotice® to reschedule delivery. You can also call UPS Customer Service at 1-800-742-5877 and say ‘delivery options’. You will then need to enter your 12-digit UPS InfoNotice® number to arrange redelivery.

Delivery to business address

Number of attempts: 3

After the first unsuccessful delivery attempt to a business address, UPS will make second and third attempts the following days. After three unsuccessful delivery attempts, your parcel with be automatically returned to Rigby & Peller – it will not be dropped to a UPS location.

Delivery days

Monday - Friday

Email service for package delivery

You will receive a Shipping Confirmation email that includes your delivery invoice and link to the UPS tracking information

UPS Contact Details

Customer Service:
1-800-742-5877
(1-800-PICK-UPS®)
(ocal rates will apply and mobile phone charges may vary)
Email: customer.service@ups.com


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Duration of storage

10 calendar days

Place of storage

UPS Access Point™

Opening times Access Point

Dependent upon location up to 24/7

Number of Access Points

Over 3000

Find Access Point