Track Your Order
All Rigby & Peller orders are delivered via UPS. As soon as your order is ready to be shipped, you will receive a Shipment Confirmation email and invoice. This email includes a UPS tracking link, where you can find your tracking number and follow the status of your order. It may take up to 24 hours upon receiving your tracking link before data becomes available.
If you misplace your Shipment Confirmation email, please email Customer Service for assistance.
When You Receive a UPS InfoNotice ®
If you are not home when the first UPS delivery attempt is made, you will receive a UPS InfoNotice® with further details on how to receive your package. Please follow the instructions on the InfoNotice® to reschedule delivery. You can also call UPS Customer Service at
1-800-742-5877 and say ‘delivery options"’. You will then need to enter your 12-digit UPS InfoNotice® number to arrange redelivery.