Online Returns & Refunds
Online Return Policy
Merchandise returns will be accepted (excluding “final sale” items and gift boxes) within 28 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit will be given for gift receipt returns. Merchandise purchased at a Rigby & Peller boutique not through the Rigbyandpeller.com website must be returned to a physical boutique. We are unable to accept the return of product purchased at a boutique or from non-Rigby & Peller stores.
You may return your order free of charge by returning the item to us following the below instructions:
- Return your order via UPS by taking your parcel to a UPS Access PointTM . To find your nearest UPS Access PointTM you can do one of the following:
- Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective.
- Please return the products and their accessories in their original shipping box. If you don’t have the original shipping box, please make sure that the packaging is appropriate to avoid damages during transport. Shipments not in the original packaging arriving damaged will not be accepted for return.
- Please fill in the return slip that accompanied your goods. In case you lost your return slip, please contact Customer Services. Include this slip with the merchandise in the box being returned.
- Put the pre-paid return shipping label on the return package. We have sent this Return Label together with your original order. If you have lost this return shipping label, please contact us at 1-800-668-1458 or firstname.lastname@example.org to receive a new copy.
If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery. In this case the cost of return is at your expense.
Please ship returns to:
Rigby & Peller Lingerie Stylists London
171 Madison Avenue
New York, NY 10016
If you are returning items because of any defects, please notify us of the problem on the return slip.
We will refund you the price paid for the returned items. Your returned package can take up to 7 business days to reach us. Once received, you will be sent a confirmation email and your refund will be processed within 48 hours. Please allow 5 to 10 business days for funds to be credited back to your bank.
We will refund you once your return has been processed, provided your return has been accepted. We will refund you using the same method of payment used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use. For these products unreasonable use means handling the goods beyond what is reasonable to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a boutique.
If at the time of purchase you received a discount on the full order, this discount is divided amongst the different articles pro rata the purchase price. If you return this order (partially), also the discount (partially) shall be taken into account and actual amount paid shall be refunded.
If you are not satisfied with your purchase for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- Provide a full refund for any product that is not what you ordered;
- Provide a full refund for any goods that arrive damaged or defective, if this is within a reasonable time following the sale; or
- At your option, repair or replace the goods at our cost (including the cost of postage) unless this would not be possible or would be disproportionally costly in the circumstances in which case we will refund to you the amount of paid for the items in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible. Given the holiday season and delay in shipping and logistics, please expect a longer return processing time with a 8 to 10-day delay.
In case you paid via credit card, we will refund you using the same method originally used by you to pay for your purchase. If at the time of purchase you received a discount on the full order, this discount is divided amongst the different articles pro rata the purchase price. If you return this order (partially), also the discount (partially) shall be taken into account and actual amount paid shall be refunded.
If you paid for your order with an eVoucher, you will be contacted by customer services so that you can be refunded direct to your bank account.