Online Returns & Refunds
Online Return Policy
Merchandise returns will be accepted (excluding ‘final sale’ items and gift boxes) within 28 days from the date of purchase. Merchandise must be in its original condition, unworn and unwashed, with the tags attached. Rigby & Peller reserves the right to refuse an item for return that does not meet hygiene and health standards. If you received defective merchandise or incorrect items in your order, please note this on your return documentation.
Returns must be accompanied by the Returns Documentation included in your order or other documentation with the order date and amount of purchase to be validated in our system.
Merchandise purchased at Rigby & Peller boutiques, not through Rigbyandpeller.com, must be returned to a boutique. We are unable to accept the return of product purchased at a boutique or from non-Rigby & Peller stores.
How to return your order
- Please return the items in the original shipping box. If you don’t have the original shipping box, please make sure that the packaging is appropriate to avoid damages during transport. Shipments not in the original packaging that arrive damaged will not be accepted for return.
- Please fill out the returns document that was included in your package and include this with the merchandise being returned. If you have lost the returns document, please contact Customer Service.
- Affix the pre-paid return shipping label on the return package. The return label is included with your returns document in the black ‘Thank You’ folder. If you have lost the return shipping label, please contact Rigby & Peller at 1-800-668-1458 or email Customer Service to replace it.
- For free returns, drop your package off at a UPS drop off location. For a small fee, you can also arrange a pick up at your home or business. You can find your nearest UPS location online here.
If you prefer to use another carrier of your choice, we recommend using a trackable and insured form of delivery. In this case the cost of return is at your expense. Please ship returns to:
Rigby & Peller Lingerie Stylists London
171 Madison Avenue, Suite #201
New York, NY 10016
Once your return has been received and processed by Rigby & Peller, you will receive a Returns Shipment email with a returns invoice. Please allow 5 – 10 business days for your account to be credited. Refunds will be made to the original form of payment. If you paid by e-gift card, you will receive a new e-gift card equal to the amount of your return.