💌 Create an account and receive a £15 welcome voucher.
💌 Create an account and receive a £15 welcome voucher.
The purpose of My Rigby & Peller is to reward your loyalty. These are the terms and conditions of the My Rigby & Peller loyalty program.
You automatically become a member of the My Rigby & Peller loyalty programme by creating an account, either in a Rigby & Peller boutique or online via rigbyandpeller.com/en-gb. No purchase is required to register as a Rigby & Peller customer.
No purchase is required for registration as a Rigby & Peller customer.
The goal of My Rigby & Peller is to reward our loyal customers. You enjoy many benefits:
You earn points on all full-price purchases at Rigby & Peller, both in our Rigby & Peller boutiques and online at rigbyandpeller.com/en-gb. You earn 1 point for every pound you spend on full-price items. No points are earned on sale items.
When you have accumulated at least 500 points, you can convert the points into a loyalty voucher worth £25.
Points have no cash value and cannot be redeemed for cash. The points are linked to the email address with which you are registered as a Rigby & Peller customer. Points are not transferable to another person. Loyalty points do not expire. When you return a purchase, the points linked to that purchase will be deducted from your total accumulated points.
You can do this on your online account (under ‘My Rigby & Peller’) or at your nearest Rigby & Peller boutique.
Accumulated loyalty points do not expire.
When you have redeemed a welcome, birthday, or loyalty voucher on an order, you do not earn points on the value of the voucher, but on the remaining amount. Example: For a purchase of £100 where you have redeemed a £25 voucher, you still earn 75 points. For a gift card or credit note, you earn points on the full amount.
No, this is unfortunately not possible.
Loyalty points only become active after a waiting period of 4 weeks because you can make a return during this period. The points for a returned item will be deducted from your total points.
No, you only earn points on new purchases made through your registered account.
You earn one loyalty point for every pound you spend on a full-price item. Once you have accumulated 500 points, you can convert your points into a £25 loyalty voucher. In the boutiques, this process is assisted by the stylist. In the webshop, you choose when this happens. Log in to your account and go to the "My Rigby & Peller" section. There you will see an option to convert your points into a loyalty voucher. You can then select and redeem your loyalty voucher in your shopping cart.
Please note that there is a waiting period of 4 weeks before your points are available for use. If a return occurs during this waiting period, the points earned on the returned items will be deducted from the total points.
The loyalty voucher is valid for 2 months from the date of issue. If you do not redeem the voucher within this period, the voucher and the linked points will expire. The expiration date of the voucher is always indicated on the voucher. The voucher is linked to the email address you provided when registering as a Rigby & Peller customer and is not transferable to another person.
Once you have converted your loyalty points into a loyalty voucher, it is valid for 2 months. Your loyalty points themselves do not expire.
There is no minimum order amount to redeem a loyalty voucher, gift card, or credit note. However, for the welcome and birthday vouchers, there is a minimum order amount of £100.
A loyalty, welcome, and birthday voucher are considered discounts and cannot be combined. However, you can combine these vouchers with a gift card or credit note.
No, this is unfortunately not possible. We recommend that you return your current order for free and place a new order with your voucher.
The value of a discount or voucher is always proportionally distributed over the ordered items. In the case of a partial return, a portion of the discount or voucher is reactivated. It is not possible to pay out this portion
In the "My Orders" section of your account, you will only find your online orders. If you have a question about a boutique order, please contact your trusted Rigby & Peller boutique directly. The points balance you see in the "My Rigby & Peller" section includes the points earned from both your online and boutique purchases.
If you have a registered account in the boutique, you automatically also have an online account with the same email address, but you do not yet have a password. Click on the "forgot password" link to set a password and log in.
No, returns must be made through the channel of purchase. Use the UPS return label and pro forma invoices that came with your order to return your online purchase to our headquarters in Belgium. Return your boutique purchase to your Rigby & Peller boutique.
The points you earn are linked to the email address provided by you when you registered as a Rigby & Peller customer and are non-transferable. If you provide two different email addresses when registering at a Rigby & Peller boutique and at www.rigbyandpeller.com/en-gb, you will earn points on two different customer accounts. You should therefore always use the same email address when registering at a Rigby & Peller boutique and online.
Rigby & Peller reserves the right to change the terms of this loyalty programme, including but not limited to the duration of the My Rigby & Peller loyalty programme or the validity period of the vouchers, the way Rigby & Peller customers can collect points, the number of purchases required to collect points, the number of points required to receive a voucher under the loyalty programme, and any of the options the Rigby & Peller customer has regarding his/her account, at any time, with prior notice of 30 days via email, even if these changes may affect a Rigby & Peller customer's ability to collect or use his/her points.
Rigby & Peller reserves the right to terminate this programme at any time at its discretion, with prior notice of 30 days via email, even if this termination may affect a Rigby & Peller customer's ability to collect his/her points. In the event of termination, all collected points linked to the customer's account for which no voucher has been issued will have no value and will expire without compensation. Issued vouchers will remain valid until their expiration date.
The continued participation of a Rigby & Peller customer in the loyalty programme confirms the acceptance of all changes to these Terms of Use by that customer. Rigby & Peller customers are responsible for staying informed of any changes Rigby & Peller may make to these Terms of Use.
Van de Velde processes the data you provide to us in their systems with respect for your privacy. The data of your customer profile is stored for a maximum period of 5 years after your last login or transaction with Van de Velde. For further information, please refer to our Privacy Policy, freely accessible at rigbyandpeller.com/en-gb or in our boutiques.
For further questions or comments regarding this information, you can contact us at the following address: Van de Velde nv, Lageweg 4, 9260 Schellebelle, Belgium; or via email: privacy@vandevelde.eu. Rigby & Peller is part of the Van de Velde group and is referred to together with Van de Velde NV, Lageweg 4, 9260 Schellebelle, as "Van de Velde".
These terms and conditions and this loyalty program are governed by Belgian law. For any dispute arising from the use of the loyalty program and the terms and conditions, the exclusive competent courts are those of Dendermonde, Belgium.
As long as you are registered as a Rigby & Peller customer, you will automatically earn points. To have your registration as a Rigby & Peller customer deleted, you can contact privacy@vandevelde.eu or inquire at a Rigby & Peller boutique.
