Welcome to My Rigby & Peller

Every registered Rigby & Peller customer automatically participates in the My Rigby & Peller loyalty program. Registration as a Rigby & Peller customer takes place either in a Rigby & Peller boutique, or by creating an account online on www.rigbyandpeller.com/en-gb. You start earning points from your first purchase after registration. Points cannot be earned retroactively on previous purchases.

No purchase is required for registration as a Rigby & Peller customer.

You earn points on all articles purchased at full price at Rigby & Peller. You earn one point for every pound you spend. No points are earned for purchases subject to a discount or sale.

This applies to all purchases in our Rigby & Peller boutiques and all purchases online at www.rigbyandpeller.com/en-gb. For the list of Rigby & Peller boutiques, see the ‘Find a Boutique’ page at www.rigbyandpeller.com/en-gb.

If a purchase is returned in store or online, the earned points on this item will be deducted from your earned points.

Points are linked to the email address you are registered with as a Rigby & Peller customer. Points are non-transferable, which means they cannot be used by other people.

Points have no cash value and cannot be redeemed. When you accumulate at least 400 points, you will receive a voucher in one of the Rigby & Peller boutiques. Points for which no voucher has been issued are valid for a period of 5 years after the relevant purchase and will automatically expire on their 5th anniversary.

When you have earned at least 400 points, you will receive a voucher for £20 at a Rigby & Peller boutique. You will also receive a welcome voucher of £15 when registering as a customer at a Rigby & Peller boutique. In addition, you will receive a birthday voucher of £15 by mail or e-mail if, during registration as a Rigby & Peller customer, you have provided us with consent to contact you by e-mail.

If you have earned at least 800 points during one purchase, you will receive a voucher of £40. If you have earned at least 1200 points during one purchase, you will receive a voucher of £60.

Rigby & Peller customers that have created an account online on www.rigbyandpeller.com/en-gb, and have only made purchases online on www.rigbyandpeller.com/en-gb, shall not automatically receive these vouchers.

You can collect your voucher at a Rigby & Peller boutique. For more information, you can contact info@rigbyandpeller.com

Vouchers (including the welcome and birthday voucher mentioned above) are only redeemable for purchases at a Rigby & Peller boutique during the voucher validity period. Your voucher has no cash value and cannot be used at www.rigbyandpeller.com/en-gb.

Your voucher cannot be redeemed for the purchase for which the 400, 800 or 1200 points were earned, but only for a subsequent purchase.

This voucher is valid for 150 days after issue. If you do not redeem your voucher within this term, it will expire, along with the points linked to it. The voucher expiry date is always stated on the voucher.

Your voucher is linked to the email address provided by you when you registered as a Rigby & Peller customer and is non-transferable.

Your voucher can be used only once, cannot be combined with other discounts or vouchers and cannot be exchanged for cash.

Your voucher cannot be used to purchase a gift card.

You can do this at your nearest Rigby & Peller boutique or by emailing info@rigbyandpeller.com.

The points you earn are linked to the email address provided by you when you registered as a Rigby & Peller customer and are non-transferable. If you provide two different email addresses when registering at a Rigby & Peller boutique and at www.rigbyandpeller.com/en-gb, you will earn points on two different customer accounts. You should therefore always use the same email address when registering at a Rigby & Peller boutique and online.

You will continue to earn points as long as you are a registered Rigby & Peller customer. You can request to delete your Rigby & Peller account at any time. Contact us at privacy@vandevelde.eu or at any Rigby & Peller boutique. If you have any further questions, contact us at privacy@vandevelde.eu.

Rigby & Peller reserves the right to modify any of the terms and conditions of use set forth herein - including, but not limited to, the length of the My Rigby & Peller Loyalty Programme or Voucher validity period, the methods by which Members can collect Points, the number of purchases through which Members may collect Points, the number of Points needed to obtain a voucher through the Program, and any of the options made available to Members with respect to their Accounts at any time, with 30-day email notice, even though these changes may affect a Member's ability to collect or use his/her Points.

Rigby & Peller reserves the right to cancel or terminate the Programme at any time, for any reason, with 30-day email notice, even though cancellation or termination may affect a Member's ability to collect his/her Points. In the event of termination, any Points remaining in a Member’s Account for which no voucher has been issued will have no value of any kind and will be forfeited without compensation. Issued vouchers will remain valid until their expiration date.

A Member's continued participation in the Programme constitutes the Member's acceptance of any changes to these terms and conditions of use. Members are responsible for remaining knowledgeable as to any changes that Rigby & Peller may make to these terms and conditions of use. The most current version of these terms and conditions of use will be available at https://www.rigbyandpeller.com/en-gb and will supersede all previous versions of these terms and conditions of use.

Van de Velde* respects your privacy when processing your data in its systems. Your customer profile data is kept for up to five years after you last log in or complete a transaction with Rigby & Peller. For more information, see our privacy policy, which is available at www.rigbyandpeller.com/en-gb/privacy-policy or at Rigby & Peller boutiques.

If you have any questions or comments with regard to this information, you can email us at privacy@vandevelde.eu or contact Van de Velde NV, Lageweg 4, 9260 Schellebelle, Belgium.

*Rigby & Peller is part of the Van de Velde group and is referred to as “Van de Velde” together with Van de Velde NV, Lageweg 4, 9260 Schellebelle, Belgium.

These terms and conditions and this loyalty program are governed by Belgian law. For any dispute arising from the use of the loyalty program and the terms and conditions, the exclusive competent courts are those of Dendermonde, Belgium.