Buy min. $200 = $20 off your next purchase! Discount voucher valid from 4/1/2024 to 5/31/2024 on purchases of min. $150.​

Buy min. $200 = $20 off your next purchase! Discount voucher valid from 4/1/2024 to 5/31/2024 on purchases of min. $150.​

Rigby & Peller
Rigby & Peller

Shipping & delivery

All Rigby & Peller US orders are delivered via UPS. As soon as your order is ready to be shipped, you will receive a shipment confirmation email. This email includes a UPS tracking link, where you can find your tracking number and follow the status of your order. It may take up to 24 hours upon receiving your tracking link before data becomes available.

If you misplace your shipment confirmation email, please email contactus@us.rigbyandpeller.com for assistance.

Delivery costs

$10 for Standard Delivery. Free for orders over $150

Value of order Delivery costs Standard packaging Luxury gift packaging
Less than $150 $10 Free $15
$150 and over Free Free $15
$200 and over Free Free Free

Delivery time

Rigby & Peller’s normal shipping time is 7 business days. Please expect a longer shipping time frame during sales and holiday periods.

Delivery destinations

Rigby & Peller only ships to the continental United States, Alaska, and Hawaii. Please note that we do not deliver to P.O. Boxes, only to individuals or businesses with an individual contact name. If you are shipping to a US territory or military base, please contact Customer Service at contactus@us.rigbyandpeller.com to arrange alternative shipping options.

Delivery to home address

Number of attempts: 1

If you are not home when the first UPS delivery attempt is made, you will receive a UPS InfoNotice® with further details on how to receive your package. Please follow the instructions on the InfoNotice® to reschedule delivery. You can also call UPS Customer Service at 1-800-742-5877 and say ‘delivery options’. You will then need to enter your 12-digit UPS InfoNotice® number to arrange redelivery.

Delivery to business address

Number of attempts: 3

After the first unsuccessful delivery attempt to a business address, UPS will make second and third attempts the following days. After three unsuccessful delivery attempts, your parcel with be automatically returned to Rigby & Peller – it will not be dropped to a UPS location.

Delivery days

Monday - Friday

UPS Contact Details

Customer Service:
1-800-742-5877
(1-800-PICK-UPS®)
(Local rates will apply and mobile phone charges may vary)

Email:
customer.service@ups.com

Cancel order

For order cancellation, please contact customer service.